Classic SleepCare has implemented a Quality Management System to ensure consistency in the quality of the service we deliver to our stakeholders. In August 2018 we achieved registration for the coveted ISO 9001:2015 quality standard (the International Standard for Quality Management Systems). The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product or service. The standards are published by the International Organization for Standardization ("ISO") and made available through National standards bodies. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles on which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard have to fulfil. Over a million organizations worldwide are independently certified, making ISO 9001 one of the most widely used management tools in the world today. Click here to view a copy of Classic SleepCare's certification.
ISO 9001:2015 requirements are underpinned by eight management principles directed to ensure to consistently achieve customer satisfaction:
A customer-focused organization
The involvement of people
Ensuring a process approach
A systematic approach to management
A factual approach to decision making
Mutually beneficial supplier relations
It is widely acknowledged that properly executed quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. Through implementation of its QMS (and by qualifying for registration) our goal is to achieve:
Customer satisfaction - through delivery of products that consistently meet customer requirements
Reduced operating costs - through continual improvement of processes and resulting operational efficiencies
Improved stakeholder relationships - including staff, customers and suppliers
Legal compliance - by understanding how statutory and regulatory requirements impact on the organization and its customers
Improved risk management - through greater consistency and traceability of products and services
Proven business credentials - through independent verification against recognized standards
Ability to win more business - particularly where procurement specifications require certification as a condition to supply
CMS DMEPOS Accreditation
Classic SleepCare has been accredited by Community Health Accreditation Program, Inc ("CHAP"). The CHAP accreditation process utilizes Standards of Excellence that are driven by considerations of management, quality, client outcomes, adequate resources and long-term viability.
Better Business Bureau Accreditation
Classic SleepCare is accredited by the Better Business Bureau (BBB); we strive to meet or exceed the Code of Business Practices outlined by the BBB. The Code represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. It is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.